Key Responsibilities
- Manage SCCM Sites, Distribution Points, and ensure SCCM Client management and maintenance.
- Proficiency in scripting, particularly PowerShell, for automation tasks.
- Maintain and troubleshoot SQL databases used in conjunction with SCCM.
- Handle SCCM Software Distribution, Patch Deployment, and OSD tasks.
- Prepare comprehensive reports and documentation tailored to organizational requirements for SCCM services.
- Proficient in Microsoft Intune (MDM) cloud solutions and experience with BitLocker Administration (MBAM).
- Deploy Office 365 Apps for Enterprise using SCCM and/or Intune.
- Solid understanding of Intune and Co-Management strategies.
- Thorough knowledge of Windows OS and its upgrade processes.
- Develop, standardize, and implement SCCM solutions as per business needs.
- Perform Level 2 troubleshooting and resolve complex SCCM-related issues.
- Manage creation and modification of SCCM Server Policies.
- Implement and manage Change Requests effectively.
- Configure and maintain SCCM discovery methods.
- Manage and resolve P1 and P2 incidents promptly.
Desired Candidate Profile
- Must be MCP SCCM 2012 / Current Branch Certified.
- Minimum 12+ years of total experience with at least 8 years in relevant SCCM roles.
- Intermediate level knowledge of Software Distribution (SWD) products, especially SCCM 2012 / SCCM Current Branch.
- Proven experience in Incident management and service request handling.
- Ability to independently troubleshoot and resolve technical issues.
- Strong technical, communication, and presentation skills.
- Quick learner with the ability to adapt to new technologies.
- Capability to manage and mentor L1 team members through effective communication and training.
This description emphasizes the technical expertise required in SCCM management, scripting proficiency, SQL database skills, and familiarity with related technologies like Intune and BitLocker. It also highlights the candidate's need for strong problem-solving abilities, communication skills, and leadership potential to manage a team effectively.