In this article you will learn basic introduction of Customer Relationship Management (CRM).CRM is important in B2B, social media, etc and it mainly helps in managing the existing and future customers.
Figure 1: Customer Relationship ManagementCRM is Customer Relationship Management
Characteristics of CRMFigure 2: Customer Service
Importance of CRM in B2B
CRM in Social MediaFigure 3: CRM in Social Media
CCRMFigure 4: CCRM
CRMs in Business
This was an overview of CRM. These days almost every business need a CRM and as developers, we must know what a CRM is.
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