This article explains the various types of Customer Relationship Management (CRM).
There are mainly the following three types of Customer Relationship Management (CRM):
• Operational CRM• Analytical CRM• Collaborative CRM
Let us explain them one by one here in this article.1. Operational CRMThis type of CRM is mainly used for interacting effectively with the customers. This mainly deals with the three areas of business logic Automation, Enhancement and Improvement of services.
3. Collaborative CRMThis is a third type of CRM.This is a CRM type where all the details from all the CRM are mixed up here, that is the information and data collected from all the departments such as sales, marketing, service all will be used to provide loyalty to the customers and create a strong relationship with them. The customer viewpoint must be monitored and considered at every point of level.If the strong relationship is built then there will be many possibilities, such as:
Thus, we saw a small overview of the three major types of CRM.
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