Application Support Engineer

Question

Hi I'm currently working as App Support Consultant where my primary task is to resolve technical issues. These basically includes product related issues database problems (in queries basically) troubleshooting and upgrading XML intergartion logic code etc. This is completely technical job and I'm at present on L2 level and now will be working on L3 support level. I want to know what is the future for me in this field. I also have now developed my interest in databases (T-SQL MS SQL Server) so I will persue this as well. But I would like to know what is the future in App Support for me. Thanks!

Shashank Patil · Answer

Support Engineer learns about the product more than a developer from start to end improves his presentation and communication skills. In a company if you know about the product very well then you will be the key member. A support engineer will also has to give requirements for future enhancements which will give a company a positive remark for the support engineer. He can even jump to Analyst and BDE as well. If you are good in support then it will be good future. And you have to learn new cutting edge technologies and make them understand and utilize for future enhancement even thinking the cost to company. If any queries please revert back. ------------------------------ If it helps please accept my answer.