Crm Plugin Not getting triggered

Question

I have a plugin(Microsoft Office 365) which is converting email to cases. But the issue here is the plugin is not getting triggered for some of the emails....I want to know here what is the limit of the Plugin for these email..Will it get triggered for all emails coming into crm in a time frame or has a limit.if it has a limit how can this limit be overridden

Madhanmohan Devarajan · Answer

Hope the below link will be useful for you but the version they used is CRM 2011 not Dynamics 365. https://social.microsoft.com/Forums/en-US/389017d4-fad0-4af2-8722-749a80372805/crm-2011-online-how-to-convert-an-email-to-case?forum=crm To Debug: https://community.dynamics.com/crm/f/117/t/192605 Here is the Out of the box feature for Dynamics 365 Creating cases from email using rules: https://www.microsoft.com/en-us/dynamics/crm-customer-center/automatically-create-a-case-from-an-email-customer-service.aspx