Delivery report problem during sms sending

Question

Hello

I use Ozeki ng to send sms through database user.
The problem: After sending the sms, its status will not be "delivered".
It remains "sent" despite the delivery reports arrive through the service provider connection.
I followed this setup guide carefully, I installed the database user again and again, but the problem is still alive.

Please, help me!!!!

Nakul

Madison Bailey · Answer

Dear Nakul Yes I aggree with Francis that this is probably not a database-related issue. You should check whether the Match delivery reports to original messages checkbox is switched on or not. This setting is responsible for matching the returning DLR to the original SMS that enables the Database user to display the delivered status when the SMS is successfully delivered. I hope it can solve your problem. If not you should ask the help of Ozeki's support team .

Francis · Answer

Seems that the problem is now with the SMS Gateway/Service providers.I hope that you need to conduct them why the status returned as sent instead of delivered. Also note that basically in sms sent message denotes as that message has been sent the message delivered ensure that it successfully reached the destination.