Technical Support T-SQL, ASP, C#, VB.NET, XML - 123044 - Redmond, Washington

Question

Volt Technical Resources has a contract position open for a Technical Support Analyst who is needed to perform the highest level of support and consulting for an internal help organization in Redmond, Washington, using the latest technology.   Job Responsibilities: Performs highest level of technical support and consulting to other Support and Systems Analysts by solving highly complex support problems. Use of an incident tracking tool to communicate to internal contacts about service requests. Create forms including nomination, bug and survey forms using an internal administration tool (which requires administrative access to the server). Create newsgroups, web content segments and guest accounts. Create reporting files for viewing survey results. Make services available and test in a staging and production environment. Executes procedures to accomplish business goals. Coordinates and manages acceptance of new releases into production. May delegate assignments to other analysts on production systems and develop and maintain information for knowledge base. May manage some projects independently. May perform highest level of analysis and be required to ensure appropriate implementation of methodology. Tier 2 and 3 support for BGIT applications using Enterprise technologies such as SQL, IIS and Windows Server 2003. Requirements: This person should have a minimum of 5 years of related high level support job experience. 2 to 5 years of high-level internal support experience in a Development environment is required. Experience with new development technologies like ASP.Net and C# is absolutely required. Tools and Applications used in this project include: MSE, VSS, Product Studio, SQL Query Analyzer, Enterprise Manager, BetaTracker, BetaPlace, Outlook Express and Remote Desktop Connection. Required Skills: Very strong T-SQL and admin skills (MCDBA is preferred) Ability to troubleshoot network issues between servers and geographic locations. Ability to troubleshoot IIS and Windows Server. ASP - ability to read and modify, but not necessarily write new code. Understanding of Object-Oriented Programming - must be able to follow code flow and troubleshoot code written in VB.NET and C#. XML / XSL / XSLT - understanding of XML and the ability to write and troubleshoot style-sheets. Soft Skills: Good time management, as well as solid communication skills are preferred. Bonus Skills: MCSE experience (not necessarily certified) Security - experience working with Microsoft security standards. Tech documentation experience. Development experience (C#, VB.NET, ASP.NET, Web Services). PLEASE NOTE: Please send in your resume to Kristen Simmons at [email protected] and then follow up with a phone call to her at 800-253-9605 or 425-702-9000 to discuss this position further. Volt is an Equal Opportunity Employer and dedicated to fostering diversity in the workplace.